Your privacy matters to us. This policy explains exactly what information Mill Win collects, why we collect it, how it is used, and what rights you have as a player based in Pakistan. We keep things straightforward and honest.
Privacy at a Glance
Six key principles that guide the way we collect, store and use your personal data on the Mill Win platform.
All data transmitted between your device and Mill Win servers is encrypted using industry-standard TLS. Sensitive information including payment details and identity documents is stored with layered access controls.
We only collect information that is actually needed — to operate your account, verify your identity, process PKR transactions and provide customer support. We do not collect data speculatively or unnecessarily.
Your personal data is never sold to third-party advertisers or data brokers. Information shared with partners — such as game providers and payment processors — is limited strictly to what those partners need to deliver their service.
This policy tells you everything about how your data is processed. There are no hidden clauses or buried permissions. If we update the policy in a way that affects you, we will notify you before the changes take effect.
You have the right to access, correct, and request deletion of your personal data. Requests are handled by our support team and acted upon within a reasonable timeframe, subject to our legal retention obligations.
Data is retained only for as long as is necessary for the purpose it was collected, or as required by applicable financial and anti-fraud regulations. When the retention period expires, data is securely deleted or anonymised.
This Privacy Policy applies to all users of the Mill Win platform, accessible via the website at millwin.pro and the official Android app. It explains how we collect and handle personal data when you browse the site, create an account, make a deposit in PKR, play games or contact our support team.
Mill Win is operated as an online gaming and entertainment platform serving players in Pakistan. We take data privacy seriously — not because we have to, but because our players trust us with sensitive information and that trust needs to be earned and maintained every single day.
By using Mill Win, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which set out the overall rules governing your use of the platform.
The information we collect depends on how you interact with Mill Win. We collect data in three ways: information you give us directly, information generated automatically when you use the platform, and in limited cases, information received from third parties involved in delivering our services.
Information you provide directly:
Information collected automatically:
Information from third parties:
Every piece of data collected by Mill Win is used for a specific, defined purpose. We do not use your data for purposes beyond what is listed here without updating this policy and notifying you first.
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone number, date of birth |
| Identity verification (KYC) | CNIC, date of birth, address, selfie/photo ID |
| Processing PKR deposits and withdrawals | Payment method details, transaction records |
| Fraud prevention and security monitoring | IP address, device ID, login patterns, transaction data |
| Customer support | Account details, correspondence history |
| Bonus and promotion eligibility | Account history, deposit records, wagering activity |
| Responsible gaming management | Play patterns, deposit frequency, limit settings |
| Platform improvement and analytics | Anonymised usage data, session logs |
| Marketing communications (opt-in only) | Email, phone number, game preferences |
Mill Win processes your personal data on the following legal grounds, depending on the specific activity:
Mill Win does not sell your personal data. We share it only with the categories of third parties listed below, and only to the extent necessary for each party to perform their specific function:
Mill Win uses cookies and similar technologies on the website and app to make the platform work properly, remember your preferences and understand how players use the service. Here is a breakdown of the types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. The app uses similar device-level tracking technologies governed by the same principles.
Protecting your financial information is a top priority. All PKR payment transactions on Mill Win — whether via JazzCash, Easypaisa, Raast, bank transfer or card — are handled through encrypted connections. Full card numbers are never stored on Mill Win servers.
Mill Win retains your personal data for as long as is necessary for the purpose it was collected, or as required by applicable regulations. The following general retention periods apply:
When data reaches the end of its retention period, it is securely deleted from active systems or anonymised so it can no longer be linked back to you. Backup copies are purged on a rolling schedule consistent with our data management practices.
As a Mill Win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request.
Data Rights
Mill Win respects your right to control your personal data. Here is what you can request at any time.
Request a copy of all personal data Mill Win holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
If any information we hold about you is inaccurate or outdated, you can ask us to correct it. Basic account details can be updated directly in your profile settings.
Request deletion of your personal data. This is subject to our legal obligations — financial transaction records must be retained for specified periods regardless of account status.
Ask us to pause processing of your data in certain circumstances — for example while a correction request is being reviewed or where you contest the accuracy of data we hold.
Request your data in a structured, machine-readable format. This applies to data you provided to us directly and which is processed on the basis of your consent or a contract.
Object to processing based on legitimate interests, including profiling for marketing purposes. You can opt out of all marketing communications at any time through account settings.
Mill Win is strictly an adults-only platform. You must be at least 18 years of age to register and use the service. We do not knowingly collect personal data from anyone under the age of 18.
If you are a parent or guardian and believe that a minor has registered on Mill Win or submitted personal data to us, please contact our support team immediately. We will investigate and, if confirmed, delete the relevant account and associated data without delay.
We encourage parents and guardians to make use of parental control software and to have open conversations with young people about responsible internet use and the risks associated with online gambling platforms.
Mill Win employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:
While we take all reasonable precautions, no online platform can guarantee absolute security. You also play an important role — use a strong, unique password, enable two-factor authentication and never share your login credentials with anyone.
Mill Win may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable regulations. When material changes are made, we will notify registered players via email or an in-platform notification before the changes come into effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of Mill Win after notification of an update constitutes acceptance of the revised policy. If you do not agree with any update, you should stop using the platform and contact support to close your account.
Minor changes — such as correcting a typographical error or clarifying existing language without changing the substance — may be made without a formal notification, though the revision date will always be updated.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Mill Win support team. We are available around the clock and take privacy concerns seriously.
For general account queries, bonus questions or game support, the same contact address applies. Our team will route your message to the appropriate department. Formal data rights requests will be acknowledged within 48 hours and resolved within a reasonable period depending on complexity.
You can also visit the FAQ page for answers to common account and privacy questions, or review the Responsible Gaming page if your query relates to gaming limits, self-exclusion or account wellness tools.